Return Policy

 

MINIMUM TOTAL ORDER QUANTITY

  •  Minimum order quantity is 10 cases (mix and match)

    • 12 Qt Bottles - 1 Case

    • Orders under 10 cases will not be processed

SHIPPING

  • Domestic shipping will be calculated at time of check out.

  • Shipping Confirmation

    o    Once product has shipped, an email notification will be sent to the customer with shipping & order confirmation; including shipping information and ETA.

  • Anticipated lead time of shipment is 5 days from receipt of order, if in stock.

  • Out of stock products can take up to 4 weeks.

  • LTL (Less than truck load) Shipping from Jeffersonville, IN

Idemitsu Lubricants America Corp.

701 Port Road, Jeffersonville, IN 47130

Tel: (812)284-3300

INTERNATIONAL SHIPPING

  • No International shipping

  • The customer will be required to arrange their international shipments:

    • It is the responsibility of the customer to arrange all freight with their US freight forwarder.

    • Shipments FOB Jeffersonville, Indiana plant.  Freight collect from that point.

    • The customer must arrange their carrier to pick up the product at the Indiana plant or provide the US freight forwarders address for the product to ship to. 

    • The customer, and or their freight forwarder, would be responsible for all freight cost from our plant.

WHOLESALE ONLY

  • Customers must obtain authorization to log-in to the wholesale ordering portion of the web to place an order.

  • Tax exempt certificate or resale license is required to obtain wholesale access.

  • Tax exempt certificate is NOT required for international customers or Oregon (tax exempt states).

  • Tax exempt customers can request wholesale access via email: lasales@ilacorp.com

ORDER INQUIRIES

WEB SUPPORT

  • If you're experiencing difficulty with the website order processing, please contact: lasales@ilacorp.com or 310-563-1930.

 

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